Booking policies for scheduling, pricing, payments, and service changes.

Quick version

• Card on file or a deposit may be required to confirm some bookings.
• Final pricing depends on the actual scope, property condition, and approved add-ons.
• Late cancellations, no-shows, or no-access visits may be charged.
• Questions or service concerns should be reported as quickly as possible, ideally within 24 hours.

Pricing and scope

Quotes are based on the information provided at the time of booking or inquiry, including the property size, service type, service frequency, condition of the space, and any requested add-ons.

• All posted prices are before HST unless clearly stated otherwise.
• Pricing can change if the property is materially larger or in heavier condition than described.
• Adding rooms, appliances, linen work, or extra tasks can change the final price.
• If the actual scope is far outside the quoted scope, the service may be repriced or rescheduled.

Payment and deposits

GTA Elite Cleaning may require a card on file, a deposit, or advance confirmation before reserving staff time for certain jobs.

• Recurring residential clients may be asked to keep a valid card on file.
• One-time, deep, move, Airbnb, and first-time commercial jobs can require a deposit.
• Balances are generally due on the day of service unless otherwise agreed in writing.
• Unpaid balances can delay or pause future service dates.

Cancellations and rescheduling

We try to stay flexible, but reserved cleaner time and routing are real costs. The closer a change is to the scheduled visit, the more likely a charge may apply.

• Recurring residential visits cancelled with less than 24 hours notice may be charged.
• One-time, deep, move, and Airbnb bookings cancelled late may lose some or all of the deposit.
• Same-day cancellations, no-shows, or no-access situations can be billed in part or in full.
• Commercial service changes may follow the approved quote or service agreement.

Access and arrival

Clear entry instructions help the visit stay on time and within scope. Please provide any building or arrival details needed before the appointment.

• Clients should provide buzzer, concierge, parking, lockbox, or building-entry instructions in advance.
• Arrival may be given as a service window rather than an exact minute.
• Traffic, weather, and earlier jobs can affect the arrival window.
• If access delays shorten the working time, the completed scope may be reduced or rescheduled.

Satisfaction and follow-up

If something within the booked scope was missed, we want to know quickly so we can review it fairly and offer the best next step.

• Please report concerns as soon as possible, ideally within 24 hours of service.
• Photos and a short description are helpful when available.
• Where the concern falls within the booked scope, we will typically review a touch-up or re-clean first.
• Credits or refunds are considered only after scope review.

Service conditions and communication

Some jobs require extra review before the visit can continue safely or fairly. We also ask that booking changes go through GTA Elite Cleaning rather than directly through cleaners.

• Unsafe conditions, biohazards, severe pest issues, or undisclosed extreme clutter may require repricing or rescheduling.
• Requests for extra work should be approved through GTA Elite Cleaning so scope and pricing stay clear.
• Commercial clients may receive service-specific terms inside their quote or signed agreement.

Questions about these policies can be sent to gtaelitecleaning@gmail.com or by phone at 289-689-0924.