Privacy policy
How GTA Elite Cleaning collects, uses, and protects client information.
This policy covers personal information collected through our website, quote form, booking tools, email, phone, text, and service delivery. We aim to handle client information in line with applicable Canadian private-sector privacy requirements, including PIPEDA.
Overview
We collect only the information reasonably needed to respond to inquiries, schedule and deliver service, process payments, communicate with clients, and maintain business records. We do not sell client personal information.
Please do not send credit card numbers, government ID numbers, alarm codes, or other highly sensitive access credentials through the public website quote form. Full access details can be shared later through a safer channel if a service is being scheduled.
What we collect
Depending on how you contact or book with us, we may collect information such as:
- name, email address, phone number, and preferred contact details
- service type, property location, size, frequency, and scope notes
- building-entry or operational details needed to schedule or perform service
- communications with us by email, phone, text, or website form
- booking, invoice, deposit, or payment-related information handled through our service providers
- basic technical information collected by our website or booking tools, such as device or browser-related data
How we use it
We use client information to:
- reply to quote requests and service inquiries
- confirm, schedule, manage, and complete cleaning services
- process deposits, payments, invoices, or refunds
- coordinate arrival, access, follow-up, and quality review
- maintain business, tax, accounting, and dispute records
- protect our team, clients, and business operations where reasonably necessary
Who we share it with
We only share information where reasonably needed to operate the business or comply with legal obligations.
- assigned cleaners or contractors who need job details to complete the service
- service providers that help us run the website, quote form, email, scheduling, or payments, including Netlify, Google, and Square
- professional advisors or authorities where disclosure is legally required or reasonably necessary
We do not sell client personal information to third parties. We also do not use your quote details for unrelated marketing without a valid basis to do so.
Consent and choices
By submitting a quote form, contacting us for service, or completing a booking, you consent to the collection, use, and disclosure of your information for the purposes explained on this page and at the time of collection.
- You can ask what information we hold about you.
- You can ask us to correct inaccurate information.
- You can ask questions about why certain information is requested.
- You may withdraw consent for some uses, subject to legal, operational, or contractual limits.
Retention and security
We keep personal information only as long as reasonably needed for service delivery, business records, legal compliance, or dispute handling. When information is no longer needed, we aim to delete, destroy, or anonymize it in a reasonable way.
- We use reasonable administrative and technical safeguards to protect client information.
- Access is limited to people or providers who reasonably need the information.
- No internet transmission or storage system can be guaranteed 100% secure.
Access, updates, and questions
If you want to ask about your information, request a correction, or raise a privacy concern, please contact our privacy contact using the details below.
Email:
gtaelitecleaning@gmail.com
Phone:
289-689-0924
We may update this page from time to time as our tools, workflows, or legal obligations change. The updated version will be posted on this website with a revised effective date.